FOLDAID
Privacy Policy
Last Updated: 6/11/2024At FoldAid, we respect and prioritize your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, products, or services. By using FoldAid, you agree to the practices outlined in this policy.1. Information We Collect
We may collect various types of information to provide and improve our services, including:
Personal Information: Your name, email address, phone number, billing address, and shipping information, collected during registration, purchases, or when you communicate with us.
Financial Information: Payment information to process orders; however, FoldAid does not directly store credit/debit card details as we use secure payment gateways.
Usage Information: Details about your interactions with our website, including browsing history, device information, IP address, cookies, and other tracking technologies.
Feedback and Communication: Information shared through customer support, surveys, reviews, and other feedback.2. How We Use Your Information
FoldAid uses the collected information for the following purposes:
Order Fulfillment: To process, fulfill, and deliver your orders, and communicate order updates.
Customer Support: To respond to inquiries, provide support, and resolve issues.
Marketing: To send promotional materials, offers, and updates, with your consent. You may opt out of marketing communications anytime.
Improvement of Services: To analyze usage data for improving our products, services, website, and overall user experience.
Legal and Compliance: To comply with applicable laws, regulations, and legal obligations.3. How We Share Your Information
We do not sell or rent your information to third parties. However, we may share information with:
Service Providers: Third-party vendors, including payment processors, shipping providers, and data storage providers, only to the extent needed to perform their functions.
Legal Requirements: Law enforcement, regulatory authorities, or as required by law, for compliance with legal processes.
Business Transfers: If FoldAid undergoes a business transition (merger, acquisition, or sale), your information may be transferred to the new entity.4. Security
We implement reasonable security measures to protect your information. However, no method of data transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.5. Cookies and Tracking Technologies
FoldAid uses cookies and similar technologies to enhance user experience, analyze usage, and deliver targeted advertising. You may adjust your browser settings to refuse cookies, but doing so may affect your access to some features of our website.6. Third-Party Links
Our website may contain links to third-party sites. FoldAid is not responsible for the privacy practices of other websites, and we encourage you to review the privacy policies of any site you visit.7. Children’s Privacy
FoldAid does not knowingly collect or solicit personal information from children under 18. If we learn we have collected personal information from a child under 18 without parental consent, we will delete it promptly.8. Your Rights
In accordance with applicable laws, you have the right to:
Access, update, or delete your personal information.
Withdraw consent to processing your data.
Object to or restrict the processing of your information in certain situations.
Opt out of marketing communications at any time.
For requests, please contact us at [your contact email]. We will respond within a reasonable timeframe.9. Changes to This Policy
FoldAid may update this Privacy Policy periodically. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services signifies your acceptance of the revised policy.10. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
FoldAid
Instagram: foldaid
Email: [email protected]
Phone: +91 9179858474
Address: 47 Baikunthdham, Indore Madhya Pradesh
India 🇮🇳
Terms and Conditions
Last Updated: 6/11/2024
Welcome to FoldAid! By accessing or using our website, products, and services, you agree to these Terms and Conditions. Please read them carefully. If you do not agree to these terms, do not use our services.1. Introduction
These Terms and Conditions ("Terms") govern your use of the FoldAid website, services, and products provided by FoldAid ("we," "us," or "our") in India. By placing an order or using our services, you agree to comply with these Terms.2. Eligibility
You must be at least 18 years old to make purchases from FoldAid. By using our services, you represent that you meet this age requirement. If you are under 18, you may use our services only under the supervision of a parent or guardian.3. Product Information
FoldAid offers a curated selection of medical kits and products for educational and professional purposes. While we strive to ensure accurate product information, we cannot guarantee that product descriptions, images, or other content on our website are error-free, complete, or current.4. Orders and Payment
Order Acceptance: All orders are subject to our acceptance, and we reserve the right to cancel or refuse any order at our discretion.
Pricing: Prices for products are displayed in INR (Indian Rupees) and include applicable taxes. Prices may change without prior notice.
Payment: We accept various payment methods through secure gateways. Your payment details are handled securely, and FoldAid does not directly store your payment information.5. Shipping and Delivery
Shipping Area: We currently deliver only within India.
Delivery Times: Estimated delivery times are provided during the ordering process. Actual delivery times may vary based on location, availability, and other factors.
Shipping Charges: Shipping fees, if applicable, are displayed at checkout. FoldAid is not responsible for delays caused by third-party carriers.
Tracking: You will receive a tracking number once your order is shipped.6. Returns and Refunds
Return Policy: FoldAid accepts returns of unopened, unused products within 3 days of delivery. Items must be in their original condition with packaging intact.
Refunds: Refunds will be issued to the original payment method after we inspect the returned items. Shipping costs are non-refundable unless the return is due to a defective product or error on our part.
Process: To initiate a return, please contact our customer support at [email protected]. We reserve the right to reject returns that do not meet these conditions.7. Use of Website and Services
Account Security: If you create an account with FoldAid, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.
Prohibited Uses: You agree not to misuse the website or services, engage in fraudulent activities, upload harmful content, or violate any applicable laws.
Termination: FoldAid reserves the right to suspend or terminate your access to our services for any breach of these Terms or if we suspect unauthorized or illegal activity.8. Intellectual Property
All content, trademarks, logos, and intellectual property on the FoldAid website and associated materials are owned by FoldAid and are protected by Indian intellectual property laws. Unauthorized use of our content is prohibited.9. Disclaimer of Warranties
FoldAid provides products and services on an "as-is" and "as-available" basis. While we strive for accuracy, we do not guarantee that the information on our website is complete, error-free, or up-to-date. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding our products and services.10. Limitation of Liability
To the extent permitted by law, FoldAid is not liable for any indirect, incidental, or consequential damages arising from your use of our products, services, or website, including but not limited to loss of data, revenue, or business opportunities.
11. Indemnification
You agree to indemnify, defend, and hold harmless FoldAid, its employees, directors, and affiliates from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of our services.12. Governing Law and Jurisdiction
These Terms are governed by the laws of India, and any disputes arising from these Terms or the use of our services will be subject to the exclusive jurisdiction of the courts in Gwalior , India.13. Changes to These Terms
FoldAid may update these Terms periodically. Any changes will be posted on this page, and your continued use of our services signifies acceptance of the revised Terms. It is your responsibility to review these Terms periodically.14. Contact Us
For questions or concerns regarding these Terms, please contact us at:
FoldAid
Instagram - foldaid
Email: [email protected]
Phone: 9179858474
Address: 47 Baikunthdham, Indore Madhya Pradesh
India 🇮🇳
Cancellation and Refund policy
At FoldAid, we are committed to delivering high-quality, curated medical kits and a positive experience to all our customers. Please review our policy on cancellations, returns, and refunds to understand your options and our terms.Order Cancellations
Before Shipping: Orders can be canceled within 24 hours of placing the order. To cancel, please email us at contact@ [email protected] with your order number.
After Shipping: Once an order has been shipped, it cannot be canceled. In such cases, please refer to our return policy.Return Policy
Return Period: Customers can request a return within 3 days of receiving the product if the item is defective, damaged, or significantly different from the description.Eligibility for Returns:
Items must be unused, in their original packaging, and include all original components.
Proof of purchase (receipt or order number) is required for returns.
Non-Returnable Items: For health and safety reasons, certain items such as opened or used medical tools are non-returnable unless damaged upon arrival.Refunds
Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed within 7-10 business days to your original payment method.
Partial Refunds: In cases where items are returned in a condition not matching our policy, we may offer a partial refund at our discretion.
Shipping Costs: Shipping fees are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund unless the item was damaged upon arrival or was incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item, please email us at contact @[email protected] with your order number and a description of the issue.Contact Us
If you have any questions about this policy or need assistance with your order, please reach out to our support team at contact @[email protected]
Thank you for choosing FoldAid – we are here to support you every step of the way.
Shipping and Delivery Policy
At FoldAid, we are dedicated to delivering our high-quality medical kits quickly and safely to our customers. Below are the details regarding our shipping and delivery process.Shipping Options and Cost
Free Shipping: Free standard shipping is available on all orders.Delivery Time
Processing Time: Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order is on its way.Standard Delivery: Delivery typically takes 3-7 business days for most locations in India.International Shipping: We currently ship only within India. For international inquiries, please contact us at contact@[email protected]
Note: Delivery times may vary due to unforeseen circumstances such as holidays, extreme weather, or public health restrictions.Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment’s progress on our website or the courier's website.Delivery Address and Information
Please ensure that all shipping information is correct. We are not responsible for undeliverable packages due to incorrect addresses. If you notice an error, please contact us immediately.
If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.Missing or Delayed Orders
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided. For further assistance, contact our customer support at [email protected].
FoldAid is not responsible for delays caused by the courier, customs clearance, or other external factors.Contact Us
If you have any questions about our shipping and delivery policy, please reach out to our support team at contact @[email protected] . We are here to help.
Contact us
At FoldAid, we're here to help! Whether you have questions about our products, need support with an order, or want to provide feedback, we’d love to hear from you. Here’s how you can reach us:Customer Support
Email: [email protected]
Our support team is available to answer any questions you may have. We strive to respond to all inquiries within 24-48 hours.Phone: +91 9179858474
Available Monday to Saturday, 9:00 AM to 6:00 PM (IST).Follow Us on Social Media
Stay connected and be the first to hear about new product launches, promotions, and updates:Instagram: foldaidMailing Address
FoldAid
47, Baikunthdham Indore Madhya Pradesh
India 🇮🇳Feedback and Suggestions
We’re constantly looking to improve our products and services. If you have any suggestions, please don’t hesitate to reach out!
Thank you for choosing FoldAid. We look forward to supporting you!